Privacy Policy

1. Information We Collect

Personal Information You Provide

When you submit a quote request form, claim a business listing, create an account, or otherwise interact with our Site, we may collect the following personal information:

• Full name
• Email address
• Phone number
• ZIP code or location information
• Building or property information (building type, square footage, number of floors)
• Fire protection service needs and preferences
• Business information (for providers claiming listings)
• Any other information you voluntarily provide through forms or communications

Information Collected Automatically

When you visit the Site, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website or source
• General geographic location (derived from IP address)

We use Plausible Analytics, a privacy-friendly analytics service that does not use cookies and does not collect personal data. Plausible provides aggregated website usage statistics without tracking individual users.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Matching you with service providers: When you submit a quote request, we use your information to connect you with fire protection inspection companies in your area that can fulfill your service needs.
• Facilitating quotes: We share your contact details and project information with matched providers so they can contact you with quotes and service information.
• Improving our services: We analyze usage data in aggregate to improve the Site, enhance user experience, and develop new features.
• Analytics: We use privacy-friendly analytics to understand how visitors use our Site and to improve our content and services.
• Communications: We may send you service-related communications such as quote confirmations, follow-up emails, and, where you have opted in, marketing communications about fire protection services and compliance updates.
• Provider account management: For fire protection companies that claim or manage listings on our Site, we use account information to verify identity, manage listings, and process payments for premium services.
• Legal compliance: We may use your information as necessary to comply with applicable laws, regulations, or legal processes.

3. Information Sharing and Disclosure

This section is important. Please read it carefully.

We share your personal information in the following circumstances:

Third-Party Fire Protection Service Providers

When you submit a quote request form on our Site, your personal information — including your name, email address, phone number, ZIP code, and project details — is shared with up to three (3) third-party fire protection inspection companies that may be able to provide the services you have requested. These companies are independent businesses and are not owned, controlled, or operated by us. Once your information has been shared with these providers, their use of your information is governed by their own privacy policies, not ours. We encourage you to review the privacy practices of any provider that contacts you.

By submitting a quote request, you expressly consent to the sharing of your information with these third-party providers for the purpose of receiving quotes and being contacted regarding fire protection inspection services. Providers may contact you by phone, email, or text message.

Service Providers and Business Partners

We may share your information with third-party service providers that help us operate the Site and deliver our services, including:

• Email delivery services
• Cloud hosting and database providers (Supabase)
• Analytics platforms (Plausible Analytics)
• Advertising networks (Google AdSense)
• Payment processors (for provider subscription services)

These service providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.

Legal Requirements and Protection

We may disclose your information if required to do so by law, in response to a subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on the Site of any change in ownership or use of your personal information.

4. Cookies and Tracking Technologies

Our Site uses the following cookies and tracking technologies:

Plausible Analytics

We use Plausible Analytics for website traffic analysis. Plausible is a privacy-friendly analytics tool that does not use cookies, does not collect personal data, and does not track individual users across websites. All data is aggregated and no personally identifiable information is stored.

Supabase Authentication Cookies

We use Supabase for user authentication. When you log in to a provider account, session cookies are set to maintain your authenticated session. These cookies are essential for the functioning of the login system and cannot be disabled while using authenticated features of the Site.

Google AdSense

We use Google AdSense to display advertisements on the Site. Google AdSense may use cookies and web beacons to serve ads based on your prior visits to our Site and other websites on the internet. Google's use of advertising cookies enables it and its partners to serve ads based on your browsing activity. You may opt out of personalized advertising by visiting Google Ad Settings. For more information about how Google uses data, please visit Google's Privacy Policy.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Quote request data: We retain lead information submitted through quote request forms for up to twenty-four (24) months from the date of submission, after which it is deleted or anonymized.
• Provider contact unlock data: Records of contact information unlocks by providers are retained for the duration of the provider's account plus twelve (12) months after account closure.
• Provider account data: Information associated with provider accounts is retained for the life of the account and for a reasonable period thereafter to fulfill legal and business obligations.
• Analytics data: Aggregated, non-personal analytics data may be retained indefinitely for trend analysis and service improvement.

6. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-out: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.

To exercise any of these rights, please contact us at privacy@fireprotectionfinder.com. We will respond to your request within thirty (30) days. Please note that once your information has been shared with third-party fire protection providers pursuant to a quote request, you will need to contact those providers directly to exercise your rights with respect to the information they hold.

7. Children's Privacy

Our Site and services are not directed to children under the age of thirteen (13). We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe that a child under 13 has provided us with personal information, please contact us at privacy@fireprotectionfinder.com.

8. Third-Party Links

Our Site may contain links to third-party websites, including the websites of fire protection service providers listed in our directory. These links are provided for your convenience and informational purposes only. We do not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policy of every website you visit.

9. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

10. International Data Transfers

Our Site primarily serves users in the United States. Our operations are based in Malaysia. By using our Site and providing your information, you acknowledge and consent to the transfer and processing of your personal information in jurisdictions outside your country of residence, which may have different data protection laws than your jurisdiction.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on the Site. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: